our last posting we said we would look at an example of how to develop an
Intermediate Objectives Map so that we can ultimately construct an improvement
plan. In this posting we will walk you
through the step-by-step development of our IO Map based upon a real case
study. The company will, of course,
It is important to remember that if you are able to achieve your Goal without one (or more) of the CSF’s, then it really wasn’t a CSF. For example, suppose your Goal was to create a fire. We know from our early school days that there are three requirements for having a fire….namely fuel, a spark and air. Fuel, a spark and air are CSF’s for having a fire and if you remove one of them, a fire will not happen. The same is true for our company example. Because the IO Map is a necessity–based logic structure, it is read in the following way: “In order to have a highly profitable company, I must have highly satisfied customers along with the other four CSF’s.