Today I want to share an article I found about a construction company in India involving improving their ability to supply spare parts for their own OE construction equipment. This article uses the TOC Thinking Processes, the layers of resistance and finally TOC's Replenishment model to dramatically improve their sales growth from 8-10% to 30% while impproving their availability of spare parts from 58% to 90%. It's a very well written article explained in simple, easy to understand terms. This is a true solution if your company is having a part's stock-out problem even though you have very high levels of inventory. I hope you enjoy it as much as I did.
http://www.bp-council.org/wp-content/uploads/Papers_2007/presented/Paper_Enhancing_Customer_Service_Through_TOC_Replenishment.pdf
Bob Sproull
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