In this posting I want to post a link to a friend of mine's blog, Mark Woepple. He's written a paper entitled, "How to Build a Reliable Delivery Process - Building a System That Delivers Orders on Time, In Less Time. Mark is an excellent writer and has a knack for delivering wonderful books and papers and this one is no exception. Here's a link to his latest paper:
I also encourage you to visit his website where you will find many other links to really good papers and case studies.